H.I.S. | 海外旅行(ロンドン発格安航空券・ロンドン発格安海外ツアー･英国内ホテル・オプショナルツアー)

1. CONTRACT: These are the terms on which we will make a booking
for your travel or holiday requirements. When making your booking
we will arrange for you to enter into a contract with the principal(s) or
other supplier(s) (e.g. tour operator/airline/cruise
company/accommodation company) named on your receipt(s). We
can book you a package holiday, in which case you will have one
contract with the principal, or we can book the services that make up
your holiday with different principals or suppliers, in which case you
will have separate contracts with each of them. As agent we accept
no responsibility for the acts or omissions of the principal(s) or
supplier(s) or for the services provided by them. The principal’s(s’)
or supplier’s (s’) Terms & Conditions will apply to your booking and
we advise you to read these carefully as they do contain important
information about your booking. Please ask us for copies of these if
you do not have them. Our Terms of Business are governed by
English Law and the jurisdiction of the English Courts. You may
however, choose the law and jurisdiction of Scotland or Northern
Ireland if you wish to do so.
All travel arrangements which we provide or which are sold through
us are not an offer by us to sell any travel arrangements, but an
invitation to you to make an offer to the suppliers of the
arrangements. We are free to accept that offer on behalf of those
suppliers or to reject it.

2. BOOKING DETAILS: When a booking is made all details will be
read back to you. Once you have confirmed these details we will
proceed to confirm the booking with the principal(s) or supplier(s).
Please check that all names, dates and timings are correct on
receipt of all documents and advise us of any errors immediately.
Any changes to these details will incur the charges stated below.
Please ensure that the names given are the same as in the relevant
passport.
The booking information that you provide to us will be passed on
only to the relevant suppliers of your travel arrangements or other
persons necessary for the provision of your travel arrangements.
The information may therefore be provided to public authorities such
as customs or immigration if required by them, or as required by law.
This applies to any sensitive information that you give to us such as
details of any disabilities, or dietary and religious requirements.
Certain information may also be passed on to security or credit
checking companies. If you are travelling to the United States, the
US Customs and Border Protection will receive this information for
the purposes of preventing and combating terrorism and other
transnational serious crimes.
If you travel outside the European Economic Area, controls on data
protection may not be as strong as the legal requirements in this
country. If we cannot pass this information to the relevant suppliers,
whether in the EEA or not, we will be unable to provide your
booking. In making this booking, you consent to this information
being passed on to the relevant persons. Full details of our data
protection policy are available upon request.

3. PAYMENT: You will be required to pay a deposit or make full
payment for your booking at the time of booking. Where you only
pay a deposit you must pay the full balance by the balance due date
notified to you. If full payment is not received by the balance due
date, we will notify the principal(s) or supplier(s) who may cancel
your booking and charge the cancellation fees set out in their Terms
and Conditions.

4. CANCELLATION and AMENDMENT: Any cancellation or
amendment request must be sent to us in writing and will not take
effect until received by us. If you cancel or amend your booking the
principal(s) or supplier(s) may charge the cancellation or
amendment charge shown in their Terms and Conditions (which
may be 100% of the cost of the travel arrangements) and you must
pay us the cancellation or amendment charge stated below.

5. INSURANCE: 1) Many principals/suppliers require you to take out
travel insurance as a condition of booking with them. In any event,
we strongly advise that you take out a policy of insurance in order to
cover you and your party against the cost of cancellation by you; the
cost of assistance (including repatriation) in the event of accident or
illness; loss of baggage and money; and other expenses. If we have
issued your policy please check it carefully to ensure that all the
details are correct and that all relevant information has been
provided by you (eg. pre-existing medical conditions). Failure to
disclose relevant information will affect your insurance. 2) We can
also offer you insurance against the financial failure of the
principal(s)/ suppliers(s) of your travel arrangements. This costs only
.x and is highly recommended where you would not otherwise be
protected g when you buy a no-frills flight. Further details will be
provided at time of booking.

6. DELIVERY OF DOCUMENTS: All documents (eg.
invoices/tickets/Insurance policies) that require to be posted will be
sent to you by First Class post. Once documents leave our offices
we will not be responsible for their loss unless such loss is due to
our negligence. If tickets or other documents need to be reissued all
costs must be paid by you. You can ask for delivery by other means
subject to the charges stated below.

7. PASSPORTS, VISAS AND HEALTH: We can provide general
information about the passport and visa requirements for your trip.
Your specific passport and visa requirements, and other immigration
requirements are your responsibility and you should confirm these
with the relevant Embassies and/or Consulates. Neither we nor the
principal(s) or supplier(s) accept any responsibility if you cannot
travel because you have not complied with any passport, visa or
immigration requirements. Most countries now require passports to
be valid for at least 6 months after your return date.
Please take special note that for all air travel within the British Isles,
airlines require photographic identification of a specific type. Please
ask us for full details.
We can provide general information about any health formalities
required for your trip but you should check with your own doctor for
your specific circumstances.

8. FINAL TRAVEL ARRANGEMENTS: Please ensure that all your
travel, passport, visa and insurance documents are in order and that
you arrive in plenty of time for checking in at the airport. It may be
necessary to reconfirm your flight with the airline prior to departure.
Please ask us for details at least 72 hours before your outbound
flight. You should take a note of any reference number or contact
name when reconfirming. If you fail to reconfirm you may be refused
permission to board the aircraft and you are unlikely to receive any
refund.

9. COMPLAINTS: Because the contract(s) for your travel
arrangements is between you and the principal(s) or supplier(s), any
queries or concerns relating to the travel arrangements should be
addressed to them. If you have a problem whilst on holiday, this
must be reported to the principal/supplier or their local supplier or
agent immediately. If you fail to follow this procedure there will be
less opportunity to investigate and rectify your complaint. The
amount of compensation you may be entitled to may be reduced or
you may not receive any at all depending upon the circumstances. If
you wish to complain when you return home, write to the
principal/supplier. You will see the name and address plus contact
details in any confirmation documents we send you. We will of
course assist you with this if you wish - please contact Customer
Services. If the matter cannot be resolved and it involves us or
another ABTA Member then it can be referred to the arbitration
scheme arranged by ABTA, see www.abta.com

10. SERVICE CHARGES: In certain circumstances we apply a service
charge for the services we provide.
SERVICE CHARGE
Cancellation or amendment Principal’s charge + ￡150 per person
Special requests after booking has been confirmed
Principal’s charge + ￡45
per person (min ￡45 per booking)
Credit card charge 2%
Collection of surcharges/additional taxes
Principal’s charge +￡45 per person
Arranging Passports and Visas Passport/Visa fee + ￡35
Pre-booking airline seats after confirmed booking
Principal’s charge + Nil
Delivering tickets by hand within Central London zones 1 & 2 business address only
Minimum charge nil
Tickets despatched by courier Cost of courier + ￡22
Tickets despatched by insured delivery ￡22

※Payment by credit card will incur an additional fee of 2%. Payment by debit or switch cards is accepted free of charge. When paying by MasterCard or Visa issued in one of the following currencies: Us, Canadian, Hong Kong, Singapore, Australian Dollar, Japanese Yen, Danish, Norwegian, Swedish Krona Or Euro, Swiss Francs; Then you will be charged in this currency.