■Providing your Holiday
Your contract is with H.I.S. EUROPE LTD. We will arrange to provide you with the various services which form part of your holidays. Before your booking is confirmed and a contract comes into existence we reserve the right to increase brochure prices.

■Holiday Security
H.I.S. EUROPE LTD. Limited is a member of ABTA with membership number JO629. We also hold an ATOL with number 5484. As such we are fully bonded according to ABTA’s rules and abide by ABTA’s Code of Conduct. In order to ensure that the monies you pay for your holiday are protected we will issue a confirmation invoice showing the details of the services that you have booked including the price and the amount of money paid by you. You should check these details carefully and contact us immediately if there are any discrepancies. Please go to www.abta.com for a copy of the Guide to ABTA’s Scheme of Financial Protection. This arrangement ensures that payments made by you for your holiday arrangements would be refunded and/or that you that would be repatriated in the unlikely event of our insolvency.

■Passport, Visa and Health Requirements
It is your responsibility to make the necessary applications and to comply with any regulations governing entry to your chosen country. If you do not obtain a visa, where this is required, or your passport for any other travel documentation is not in order and you are unable to travel as a result, you will be liable to pay the cancellation charges set out below. Furthermore, we will not accept any responsibility or refund any money in cases where you are unable to travel because of an invalid or mislaid visa or passport. Non British citizens should check with their embassy or consulate to obtain details of the relevant equirements.
The Foreign and Commonwealth Travel Advice Office issues travel advice, which is regularly updated, and which relates to political, economic and other circumstances prevailing in countries throughout the world. If you want any such advice, you should contact them. Their telephone number is 0207 238 4503/4504, and details are also available on BBC2 CEEFAX page 470 and on the internet at www.fco.gov.uk.
Sources of information about health requirements include the Department of Health’s free leaflet Health Advice for Travellers, which is available by telephoning 0800 555 7777.

■Accommodation
We categorise all hotels in a star rating to give a general guide. However, standards can vary between hotels of the same class in different countries. In general, hotel rooms are available between noon and 3pm on your day of arrival. Unless otherwise stated, rooms will have either a bath or a shower and a wash basin.
Single rooms - although supplements are payable for single accommodation, it should be noted that the standard and location of single rooms is not always as good as that of twin/double rooms.
Triple rooms - are often available and will comprise a twin room with an extra folding bed/couch unless otherwise stated, which may restrict space. In the case of that there is no additional discount for a triple room, the price charged will be the same as a Twin Room passenger.
Child reductions - When reductions are available, these are based upon one child sharing a room with two full fare paying passengers. Children's ages must be stated on the booking form to qualify for any　reduction.

■What's Included in your Holiday
1. Return Economy class flights/2nd class trains as specified in your brochure
2. Accommodation in standard twin bedded rooms unless otherwise started
3. Government taxes and compulsory service charges for hotels.
4. All UK and European airport taxes and passenger charges
5. Meals as specified in the itineary

■What's not Included in your Holiday
1. Travel Insurance
2. Hotel facilities, eg; sport and leisure equipment(if a charge is applicable)
3. Infant food, usually payable to the hotel
4. Passport, medical injections and certificates
5. Laundry, telephone calls and all other items of a personal nature
6. Transport between your home and UK departure airport
7. Optional excursions

■Tour Prices
Changes in *transportation costs, including the cost of fuel, *dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and *exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place."
The price of your holiday have been calculated in accordance with foreign currency exchange rate.

■Booking your Holiday
When you wish to confirm your holiday booking, you must pay a deposit of £25 per person(excluding infants). If your are making the booking within 31days of departure, you must make full payment at time of booking. Booking may be made direct to our office. If you book direct with us, we will immediately either issue a Confirmation Invoice or return your deposit.
When you make a booking and pay a deposit or full amount, you are confirming that you understand, and have accepted our Booking Conditions and the General Information which form the basis of your contract and a legally binding contract is made upon our acceptance of your payment.

■Payment of Balance
You must pay the balance of your holiday cost within 10days of making your reservations otherwise we shall be entitled to cancel your booking in which case you will be liable for the cancellation charges detailed under Cancellation by you.

■Tickets
Once we have received full payment, you will be sent your travel documents approximately 7-10 days prior to departure. Your travel documents will give the recommended check-in times for your flights. Should you fail to check-in on time and miss your flight we do not have any liability to your for this or its consequences.

■Complaints
Most problems can be sorted out straight away if we know about them. Accordingly, if you have a complaint you must advise our representative/local agent immediately as well as the relevant supplier(eg; hotel staff). If you wish to follow up your complaint, you must write within 28 days of your return from holiday to the following address:

H.I.S. EUROPE LTD.
14 Charles �U Street, London SW1Y 4QU

quoting your booking details. We will then investigate your complaint. We regret that we cannot accept any liabilitiy in relation to any complaint or problem if you fail to notify us strictly in accordance with this paragraph. We certainly hope we can settle any holiday complains amicably, however should this prove not to be the case you may refer any dispute relating to this contract to an Arbitrator appointed by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability of the client in respect of costs. The scheme does not apply to claims for an amount greater than £7500 per booking form, or to claims which are solely or mainly in respect of physical injury or illness, or the consequences of such injury or illness. An application for arbitration must be made within 9 months of the date of return from the holiday, but in special circumstances it may still be offered outside this period.

■Changes/Cancellation by H.I.S.EUROPE LTD.
(i) We reserve the right to make changes to your holiday arrangements after we have confirmed
your booking, and if we do so, we will use our best endeavours to inform you before departure and make suitable alternative arrangements.
(ii) Any change we make to your holiday will be either major or minor. A major change includes a change of UK departure airport (not including between airports in London), a change of flight time by more than 12 hours, or a change to a lower category of accommodation. Any other change is a　minor change. If there is a minor change, we will do our best to notify you of this, but we are not under any obligation to do so or to pay you compensation. If there is a major change, we will advise you as soon as is reasonably possible. You will then have the choice of accepting the change, taking an alternative holiday (and where this is of a lower price, we will refund the difference, but where it is of a higher price, you must pay the difference), or withdrawing from the contract and accepting a full refund of all monies paid, excluding any insurance premiums or amendment charges. In addition, (on the assumption that the full balance has been paid) we will pay you compensation which is reasonable given the circumstances in question. Compensation will not be considered appropriate, for example, in cases where a major change has to be made as a result of force majeure or underbooking (as defined below).
(iii) If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and where this is of a lower price we will refund the difference, but where this is of a higher price, you must pay the difference) or withdrawing from the contract and accepting a full refund of all monies paid, excluding any insurance premiums or amendment charges. In addition, (on the assumption that the full balance has been paid) and where such cancellation is not due to force majeure or underbooking(as defined below), we will pay you compensation which is reasonable given the circumstances in question. Where such cancellation is due to underbooking, we will inform you before 35 days of the departure date.
(iv) Underbooking is the situation in which the minimum number of bookings required to run a holiday is not met. Force majeure is unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, examples of which are war or threat of war, riots, civil strife, terrorist activity, epidemic, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or other similar events beyond our control.
(v) In the unlikely event that we become unable to provide a significant proportion of the services you have booked after you depart, we will make alternative arrangements for you to continue your holiday at no extra charge, or, if this is impossible, or you do not accept these alternative arrangements for a good reason, we will provide you with transport back to your point of departure. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account all the circumstances. Compensation will not be considered appropriate, for example, in cases where a major change has to be made as a result of force majeure or underbooking (as defined above).

■Cancellation/Changes by you
If you wish to make any change to your holiday arrangements, we will do our best to accommodate you. Any change is subject to availability, and also to payment of an administration fee of £25 per person and any associated costs of the change imposed by our suppliers. You should note that airlines and rail companies in particular may treat a change to a booking as a cancellation and new booking, and therefore charge a 100% cancellation fee. Please note that, particularly after payment of the final balance, it may be difficult to amend your booking.

Should you wish to cancel your holiday, you may do so by telephoning us. We may not receive your cancellation by letter, email or facsimile so please bear in mind our business hours should you wish to cancel. If you cancel, you will be liable to pay the following cancellation charges:

Please note that any cancellation after the issue of airline or rail tickets will nearly always result in that supplier imposing 100% cancellation charges.
H.I.S. EUROPE LTD. will automatically issue tickets after 31days prior to departure unless advised otherwise. Therefore, after we issue airline or rail tickets earlier than usual under customer’s acceptance, or by customer’s request, or depending on the airline’s regulations, we will charge 100% of the holiday price.
Please bear in mind all airline and rail company regulations and ask our sales staff if you have any questions, prior to booking.

■Transfer of Bookings
You may change your booking within a reasonable time before departure by transferring it to another person if you are unavoidably prevented from travelling, and the transferee meets any conditions which may apply to the booking. The right to transfer is subject to payment of an administration fee of £25 per person (plus appropriate holiday insurance premium, if applicable), together with all additional charges of whatever sort imposed by the suppliers providing the component parts of the holiday.

■Transport Delays
We have no control over the time flights and other transport departs and therefore cannot guarantee that flights or any other transport will depart at the time specified. In the event of any delay, we are under no liability to you whatsoever to provide appropriate meals etc. Although we will use our best endeavours to arrange for the air carrier or other transport provider to do so, we will not make any such provision.

■Our Liability to you
(i)Our obligations, and those of our suppliers providing any service or facility involved in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations.
(ii)For claims which do not involve death or personal injury, we accept liability, subject to paragraphs (i) above and (iv) below, should any part of your holiday not be as described in the brochure. If we accept liability, we will, subject to paragraphs (v) and (vi) below, pay you compensation. The maximum amount of compensation which we will pay you in any circumstance will be a refund of your holiday cost (excluding any amendment charges or insurance premiums), a refund of any directly attributable expenses, and a daily sum of £72 per person. We will use the maximum sum to assess the appropriate sum due to you in the circumstances of your particular complaint. Any sums received by you from suppliers such as from airlines due to the Denied
Boarding Regulations 1992 (in this case sums paid by the airline constitute the full amount of your
entitlement to compensation for all matters flowing from the airline’s actions) will be deducted from
any sum paid to you as compensation by us.
(iii)For claims which involve death or personal injury as a result of an activity forming part of your holiday, we accept liability subject to paragraphs (i) above and (iv) below. If we accept liability,we
will, subject to paragraphs (v), (vi) and (vii) below, pay you reasonable compensation.
(iv)We accept liability in accordance with paragraphs (i), (ii) and (iii) above and subject to paragraphs (v) and (vi) below except where the cause of the failure in your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers, and is either attributable to you, or attributable to someone unconnected with the trip and is unforeseeable or unavoidable, or due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.
(v)Where a claim (whether for personal injury or non personal injury) arises out of loss or damage
suffered during the course of air travel, rail travel, sea travel, road travel or hotel accommodation, the
amount of compensation you will receive will be limited in accordance with and/or in an identical
manner to the provisions of any relevant International Conventions, namely the Warsaw Convention 1929 (including as amended by the Hague Protocol) the Berne Convention 1961, the Athens
Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your trip.
(vi)It should be noted that our acceptance of liability in paragraphs (ii), (iii) and (iv) above is conditional upon you assigning any rights that you may have against any of our servants, agents or suppliers which is in any way responsible for the failure of your holiday or any death or personal injury you may suffer. Finally, it is a condition precedent of such acceptance of liability that you follow the procedures for the notification of complaints set out in the clause below relating to complaints.
(vii)Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.

■Unreasonable Behaviour
If someone in authority such as the captain or pilot believes that you are not fit to travel, he/she may refuse to allow you onto the aircraft, train or ship. This will normally happen if they think you are likely to disturb/harm other passengers. In this case, your contract with us will end immediately and we will no longer be responsible for you. Additionally, if your behaviour is such that the hotelier feels unable to accommodate you, you may be asked to leave the hotel. In this instance, no refund for lost nights accommodation will be made and the cost of any other accommodation or travel expenses will be entirely your responsibility. We will also hold members of your party jointly and individually liable for any damage to the property, together with legal costs incurred in pursuing the claim. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your holiday arrangements or with us.

■Excursions
Please note that we do not provide excursions. Our local representatives may, at your request, make arrangements for excursions locally on your behalf. However, please note that if they do, the contract for the provision of the excursion will be between you and the supplier of the excursion and not between you and us. Therefore, when you purchase an excursion locally, whether or not through our representative, your contract is with the local company and we have no liability whatsoever for anything which may go wrong on the excursion.

■Special Requests
If you have any special requests, you should inform us of such requests prior to departure. We will advise the relevant supplier of any such requests but we cannot guarantee that they will be met. Furthermore, we have no liability to you if such requests are not met.

■Suppliers’ Conditions
Airlines, railways, coach and shipping companies and other suppliers have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant transport provider or supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant transport provider or other supplier, and they are often also subject to various international conventions. Where relevant, copies of such conditions may be available for inspection at our offices, or at the offices of the relevant supplier.

■Insurance
You are required either to take out our special holiday insurance arranged by ‘Cosmos Risk Solutions’, ‘Primary Travel Insurance Services’, or to arrange a policy yourself, which provides the same or greater cover in all areas. The insurance provided by ‘Cosmos Risk Solutions’, ‘Primary Travel Insurance Services’ are recommended as adequate cover for normal requirements - you are responsible for arranging cover exceeding the maximum amounts payable under the ‘Cosmos Risk Solutions’ , ‘Primary Travel Insurance Services’ policy, or providing cover for additional areas of liability if necessary.

■Law and Jurisdiction
Your contract with us and any matters arising from it shall be subject to English law and to the jurisdiction of the Courts of England and Wales. If you are resident in Scotland or the Republic of Northern Ireland, the Courts of Scotland or the Republic of Northern Ireland can deal with any disputes.

Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special scheme arranged by ABTA, and administered independently by the Chartered Institute of Arbitrators.

The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The scheme does not apply to claims for an amount greater than £5000 per person. There is also a limit of £15000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement of claim must be received by the chartered Institute of Arbitrators within 9 months of the date of return from the holiday. Outside this time limit arbitration under the scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

■Assistance
If you or any member of your party suffer illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted holiday, we will, where appropriate, and subject to our discretion, provide you with reasonable assistance. This may include our making a contribution towards your initial legal costs in taking action against the person(s) responsible, provided that you request this within 90 days of the incident giving rise to the illness, injury or death suffered. All assistance (financial or otherwise) is subject to our discretion and a maximum total cost to us of £5000 per booking form. If you are entitled to have any costs or expenses arising from any relevant incident met by or from any insurance policy, or if you obtain a costs order against anyone in relation to the incident, you must repay to us all the costs and expenses we incur on your behalf in assisting you.

■Data Protection
We will provide your personal information, as well as any personal information you provide in relation to the persons whose travel arrangements have been requested by you, to suppliers and carriers that might be located outside the UK and/or EU, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious, or disability related requirements which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and carriers to enable provision of the services requested by you.